When someone on your team sends you an invitation to join their organization in Rool, you will receive an email with a unique invitation link. This guide walks you through accepting that invitation, whether you already have a Rool account or are brand new to the platform.
Opening Your Invitation
Find the invitation email in your inbox (check your spam folder if you do not see it).
Click the invitation link in the email. This takes you to the Rool invitation page.
If You Already Have a Rool Account
If you are already signed in to Rool when you click the invitation link, the invitation is accepted automatically. You will see a brief "Joining..." message and then be redirected straight into the organization.
If you are not currently signed in but already have an account:
On the invitation page, you will see a card showing the organization name and the role you have been invited to (for example, Admin, Editor, or Member).
Click Sign In.
Sign in with your existing credentials. After signing in, you will be returned to the invitation page and the invitation will be accepted automatically.
You will be redirected to the organization workspace.
If You Are New to Rool
If you do not have a Rool account yet:
On the invitation page, click Create Account.
You will be taken to the sign-up page with your email address pre-filled.
Complete the sign-up process.
After your account is created, the invitation is accepted automatically and you will be taken into the organization.
What Happens When You Accept
When your invitation is accepted, the following happens behind the scenes:
You are added as a member of the organization with the role specified in the invitation (Admin, Editor, or Member).
If the invitation included branch assignments, you are also added to those specific branches with the assigned branch-level role (Manager or Contributor).
You can immediately start working within the organization and any branches you were assigned to.
Troubleshooting: Invitation Problems
Sometimes an invitation link may not work as expected. Here is what you might see and what to do about it.
"This invitation has expired."
Invitations have an expiration date. If too much time has passed since the invitation was sent, it will no longer be valid. Ask your team admin to send you a new invitation.
"This invitation has been revoked."
An admin in the organization cancelled the invitation before you accepted it. Reach out to your team admin if you still need access.
"This invitation has already been accepted."
The invitation was already used. If you accepted it previously, try signing in directly at the Sign In page -- you should already have access to the organization.
"Invalid Invitation" / Broken Link
The invitation link may be malformed or the invitation may have been removed entirely. Double-check that you copied the full URL from the email. If the problem persists, ask your admin to resend the invitation.
Frequently Asked Questions
Can I accept an invitation with a different email address than the one it was sent to? Yes. The invitation link works regardless of which email you use to sign in or sign up. However, your admin sent the invitation to a specific email, so using that same address keeps things consistent.
What if I am already a member of the organization? If you are already a member, the invitation will still be marked as accepted, but your existing membership remains unchanged. Any new branch assignments included in the invitation will still be applied.
Do I need to do anything else after accepting? No additional steps are required. Once accepted, you will land directly in the organization workspace and can start using Rool right away.